Terms of Service

By creating an account or accessing the SegOps platform (the “Service”), you (“Customer” or “you”) agree to be bound by these Terms of Service (the “Terms”) with SegOps AI (“SegOps”, “we”, “us”). If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization.

A separate signed Order Form or Master Services Agreement, where executed, prevails over conflicting language in these Terms.

You are responsible for safeguarding account credentials, including API keys. You are responsible for all activity that occurs under your account, including the actions of users you invite.

We may suspend or terminate access for any user account that, in our reasonable judgement, has engaged in fraud, abuse, or activity that materially threatens the security or operation of the Service.

You agree not to use the Service to:

• Violate applicable law or the rights of others.
• Send data you do not have the right to send, including personal data without a valid legal basis.
• Interfere with the Service or attempt to gain unauthorized access to it or any related systems.
• Reverse engineer, decompile, or attempt to extract source code, except as permitted by law.
• Use the Service to build a competing product, train a foundation model, or systematically extract our content beyond fair use.
• Send malware, phishing payloads, or content that materially infringes third-party rights.

As between the parties, you own and retain all rights, title, and interest in your customer data. You grant us a worldwide, royalty-free license to host, process, transmit, display, and adapt customer data solely to provide and improve the Service for you, and as set out in our Data Processing Addendum.

We do not sell customer data, and we do not use customer data to train foundation models. AI features rely on third-party LLM providers under their zero-retention or no-training terms — see our Privacy Policy for details.

We will make the Service available substantially in accordance with the documentation and any applicable SLA referenced in your plan. We schedule maintenance windows with reasonable notice and make commercially reasonable efforts to minimize disruption.

Support level (community, email, priority email, or dedicated CSM) is determined by your plan tier.

Fees are set out on our pricing page and any Order Form. Charges include a monthly platform fee, metered usage of Platform and AI credits, and tiered MTU overage. Optional credit packs are available from the in-app billing screen and are non-refundable once partially consumed.

Paid plans bill via Stripe in advance for the platform fee and in arrears for metered usage. Annual plans receive a 20% discount and are invoiced upfront. Taxes are added where applicable.

Plan upgrades are immediate and prorated; downgrades take effect at the next billing cycle. We may modify pricing on no less than 30 days' notice; changes do not apply retroactively.

We may make pre-release or experimental features available (“Beta Features”). Beta Features are provided “as is” with no SLA, may change or be discontinued at any time, and may be subject to additional terms presented in the product. Use of Beta Features is at your discretion.

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term. We retain all rights, title, and interest in the Service, including its software, design, and documentation.

You may provide suggestions or feedback; we may use feedback freely without obligation.

Each party will protect the other's confidential information with at least the same degree of care it uses for its own information of similar sensitivity (and in no event less than reasonable care). Confidential information does not include information that is public, independently developed, or rightfully obtained from a third party.

We warrant that the Service will be provided with reasonable skill and care in line with good industry practice. Except as expressly set out in these Terms, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, or that AI outputs will be accurate, complete, or free of bias.

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data.

Each party's aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you for the Service in the 12 months preceding the event giving rise to the claim. The cap does not apply to a party's indemnification obligations, breaches of confidentiality, or amounts owed under an Order Form.

We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, and indemnify you for damages finally awarded.

You will defend and indemnify us against any third-party claim arising from your customer data or your use of the Service in violation of these Terms.

You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period. We may terminate or suspend access for material breach not cured within 30 days of notice, or immediately for non-payment, fraud, or activity that materially threatens the Service.

On termination, we will retain customer data for up to 30 days to allow export, after which it is purged as described in our Privacy Policy.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflicts-of-law principles. Disputes will be brought in the state or federal courts located in Delaware, unless your applicable mandatory consumer-protection laws require otherwise.

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice to active customers by email or in-app. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Email [email protected].