Real-time intelligence
for the future of commerce.
SegOps AI is a real-time customer intelligence platform for ecommerce and retail teams. Build behavioral and predictive customer segments, bring your product catalog into the same graph, and track how AI engines like ChatGPT, Claude, Gemini, and Perplexity describe your brand — every customer signal on one event stream, compounding into decisions.
AI Segment Builder — type an audience in plain English, see the generated DSL and live matched users.
Drop any product feed, let AI map your fields, see each product's AI visibility score in real time.
- ChatGPT
- Perplexity
- Claude
- Gemini
- Grok
Run a simulation to see provider results side-by-side.
Query Simulation — type a prompt, run it across providers, see who cites your brand vs. competitors.
Know every customer. Surface every product. Win every AI answer.
SegOps AI combines three things ecommerce and retail teams usually buy separately: real-time customer segmentation, product catalog intelligence, and AI visibility tracking. Customer Intelligence reads every behavioral signal, Product Intelligence surfaces every catalog attribute, and Discovery Intelligence tracks how ChatGPT, Claude, Gemini, and Perplexity answer questions about your brand — all on one real-time event stream.
Customer Intelligence
Ingest every customer signal in real time. Build behavioral and predictive segments with an AI rule studio. Activate to webhooks, exports, and connectors.
Product Intelligence
Bring your catalog into the same graph as your users. Define your product schema, import any feed with AI-assisted mapping, surface products with the same DSL.
Discovery Intelligence
Track how ChatGPT, Claude, Gemini, Perplexity, and xAI describe your brand and products. Monitor competitors, simulate prompts, ship Vibe Pages AI engines cite.
One brain. One signal. Three answers.
Each intelligence is useful on its own. The leverage shows up when they share a brain — a high-LTV cohort enriched with the products they care about, then surfaced on a Vibe Page tuned to the prompts they ask AI.
Identify a high-LTV user segment from real-time events.
Enrich it with the product attributes those users care about.
Generate a citation-ready page targeted at the prompts they ask AI.
One DSL, end to end
The same condition language powers user segments, product segments, and AI query filters. Learn it once.
Shared identity graph
A user, a product, and the AI sessions that touched both are joinable without exporting to a warehouse.
AI Copilot, everywhere
The same agent answers questions across segments, schemas, and discovery data — one chat, one model.
Simple pricing. Start free, pay when you scale.
Four tiers cover everything from evaluating the platform to running a heavily instrumented mid-market workspace.
Free
For evaluating the platform.
- 1,000 monthly tracked users
- 100 Platform credits · 50 AI credits
- 3 active segments · 2 seats
- 1 source · 1 destination
- Community support
Starter
For growing teams getting to first activation.
- 10,000 monthly tracked users
- 5,000 Platform credits · 500 AI credits
- 10 active segments · 5 seats
- 3 sources · 3 destinations
- Basic AI Copilot
Growth
For teams running real activation campaigns.
- 50,000 monthly tracked users
- 25,000 Platform credits · 2,500 AI credits
- 50 active segments · 15 seats
- Unlimited sources & destinations
- Full AI Copilot
Custom
For teams who need more than the Growth tier.
- 250,000+ monthly tracked users
- Custom Platform & AI credit pools
- Unlimited segments & seats
- SSO/SAML · audit logs · custom DPA
- 99.9%+ SLA · dedicated CSM
Questions about the platform.
Can I use one without the others?
Yes. Each surface ships with its own dashboard and works standalone. The pricing tiers gate by usage, not by surface — so the same plan covers whichever ones you turn on.
Is each priced separately?
Not today. A single subscription gives you access to whichever surfaces you choose to use. Future plans may break that out — get in touch if it matters to you.
What data is shared across the three?
Events, users, and products live in one tenant-scoped store. Discovery Intelligence query results and AI referral sessions sit alongside that data so you can join them in a segment rule.
Is the platform multi-tenant?
Yes. Every workspace is fully isolated by a tenant ID enforced at every layer of the stack — application, analytics warehouse, and the event stream. Auth is JWT with NextAuth on the frontend.